At Rookka, accessible from https://rookka.shop, protecting your privacy is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by Rookka and how we use it. If you have any questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@rookka.shop.
1. Information We Collect
We collect several types of information to provide and improve our services, including:
a. Personal Identification Information
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Full name
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Email address
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Shipping and billing addresses
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Phone number
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Payment information (encrypted via payment gateway)
b. Non-Personal Data
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IP address
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Browser type and version
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Time zone setting
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Referring URLs
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Clickstream data
c. Account Information
If you create an account, we collect your username, password (encrypted), and preferences.
2. How We Use Your Information
We use the information we collect in various ways, including:
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To operate and maintain our website
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To process and fulfill your orders
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To send you order confirmations and updates
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To respond to customer service inquiries
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To improve our website and services
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To detect and prevent fraud
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To send marketing emails (with opt-out capability)
3. Cookies and Tracking Technologies
Rookka uses “cookies” to enhance your browsing experience. Cookies are small files stored on your device that help us:
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Remember user preferences
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Track shopping cart activity
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Analyze website traffic
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Improve site functionality
You can choose to disable cookies through your browser settings.
4. Data Retention
We retain your personal information only as long as necessary for the purposes set out in this Privacy Policy, or as required by law. When no longer needed, your data is securely deleted.
5. Third-Party Services
We may employ third-party services to facilitate payment, shipping, and analytics, including:
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Stripe and PayPal (for secure payment processing)
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Google Analytics (for website performance tracking)
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Shippo (for shipping logistics)
These providers have their own privacy policies and terms. We do not control how these third-party services handle your data.
6. Your Data Protection Rights
Depending on your location, you may have the following rights:
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The right to access – You can request copies of your personal data.
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The right to rectification – You can request correction of inaccurate information.
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The right to erasure – You can request deletion of your data under certain conditions.
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The right to object to processing – You can object to how we use your data.
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The right to data portability – You can request transfer of your data to another organization.
To exercise these rights, contact us at contact@rookka.shop.
7. Children’s Privacy
Rookka does not knowingly collect any personally identifiable information from children under the age of 13. If you think your child has provided such information, please contact us immediately so we can promptly remove the data.
8. Data Security
We use SSL encryption and secure third-party processors to protect your personal information. While no method of transmission is 100% secure, we strive to use the highest industry standards.
9. Updates to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after such changes signifies your acceptance.
10. Contact Information
If you have any questions or concerns about our privacy practices, please contact us:
Email: contact@rookka.shop
Phone: (628) 204-7811
Address: 1378 Valencia St, San Francisco, CA 94110