Our Address

We are proud to be based in the vibrant and diverse heart of San Francisco, California. At Rookka, we blend style, innovation, and community — and our headquarters reflect that same passion.

 Main Business Location

Rookka Shop HQ
1378 Valencia St
San Francisco, CA 94110
United States
Phone: (628) 204-7811
Email: contact@rookka.shop

We do not currently operate a walk-in retail location. All orders are processed and shipped from our primary fulfillment centers.

 Office Hours

Our team operates during regular business hours for processing orders, handling customer inquiries, and managing our creative workflow.

  • Monday to Friday: 9:00 AM – 5:00 PM (Pacific Standard Time)

  • Saturday & Sunday: Closed

  • Public Holidays: Closed

All inquiries submitted outside these hours will be addressed on the next business day.

 Mailing Address for Returns & Correspondence

If you need to return an item, send physical documents, or contact us via post, please use the address below:

Returns Department
Rookka Shop
1378 Valencia St
San Francisco, CA 94110
United States

Please include your order number inside the package or on the mailing envelope to avoid delays.

 Fulfillment & Distribution

While our central operations are based in San Francisco, we fulfill and ship products through regional logistics partners across the United States to ensure fast and reliable delivery.

Fulfillment partners help us maintain:

  • Shorter delivery times

  • Real-time inventory tracking

  • Reduced carbon footprint with localized shipping hubs

Local Pickup & Visits

We currently do not offer in-person pickups or customer visits at our HQ, as we focus on maintaining a streamlined online experience. However, we’re exploring potential retail pop-up locations in the Bay Area in the future.

 Location Map

You may embed a Google Map here for visitor reference.

 Why San Francisco?

Choosing San Francisco as our base allows us to tap into one of the most innovative and culturally rich cities in the world. The city’s spirit of creativity and resilience is reflected in our product lines and business philosophy.

 Stay Connected

Even if you can’t visit us physically, we’re just a message away. Reach us through: