At Rookka, your experience is our top priority. Whether you’re looking for product details, shipping updates, help with your order, or partnership inquiries, we’re always ready to assist.
How to Reach Us
We provide multiple ways for you to get in touch with our team. Choose the option that best suits your needs.
Email Support
For any general questions, order inquiries, or feedback, send us an email at:
contact@rookka.shop
We respond within 24–48 hours, Monday through Friday.
Phone Support
Prefer to speak to someone? Give us a call:
(628) 204-7811
Monday – Friday: 9:00 AM to 5:00 PM (PST)
Saturday & Sunday: Closed
Business Mailing Address
Have documents or returns to send? Our physical mailing location is:
Rookka HQ
1378 Valencia St
San Francisco, CA 94110
United States
Common Topics
To help you faster, here are some common inquiries we receive:
Order Status & Tracking
Once your order is shipped, we’ll send a tracking number to your email. You can also contact us directly for tracking updates.
Shipping & Delivery
We ship to most locations worldwide. Standard processing time is 1–2 business days. Delivery times vary depending on your location.
Returns & Exchanges
You may return or exchange items within 30 days of receipt. Contact us with your order number to begin the return process.
Billing Questions
If you notice any billing discrepancies or need a copy of your invoice, email us at billing@rookka.shop.
Wholesale or Partnership Inquiries
If you’re interested in partnering with Rookka or becoming a stockist, email us at:
partners@rookka.shop
Our Customer Commitment
We are dedicated to ensuring that every Rookka customer feels heard, supported, and valued. Whether you’re a first-time shopper or a loyal fan, our team is always just a message away.